SPS Policies & Procedures

Company Policies

At Sileo Pet Services, your trust is paramount to us. We are committed to maintaining the privacy and security of your personal data. To ensure you have complete confidence in our services, we’d like to provide transparency regarding:

Information Collection: We collect personal data that is necessary for our services, such as your name, contact details, and specific information about your pets.

Usage: Your data is primarily used to customize and enhance the services we provide to you and your pets, ensure seamless communication, and manage scheduling.

Data Sharing: We are resolute in our commitment to your privacy. We never share your personal information with anyone outside of Sileo Pet Services whom you haven’t met during a meet and greet session.

Correction: Should any of your information change or if you identify any inaccuracies in the data we hold, please inform us promptly. We will make the necessary corrections to ensure our records remain accurate.

Security Measures: Your data is secured using Square, a renowned and trustworthy payment and data processing system. We employ additional stringent security measures, both digital and physical, to protect your data against unauthorized access, loss, or misuse.

Policy Updates: If we make any changes to our data protection practices, we will communicate these changes through our usual communication channels, ensuring you are always informed.

Addressing Concerns: Your peace of mind is crucial to us. If you ever have concerns about how your personal data is managed, please reach out directly, and we will address them diligently.

*Shop Policies:

Refund Policy- All sales are final.

General Policies for All Services:
  • *For services exceeding a 15-minute distance from Mount Laurel, NJ, an additional 10% charge will be applied to cover transportation costs.
  • An Additional Rate of 20% will be added on for all holiday bookings.
  • 3 days before and 5 days after a holiday will be considered for an additional holiday rate. (See Holiday Chart Below)
  • Refund Policy: Non-refundable deposit on all services, however, if cancelled, it will be applied your next service.
  • General transportation: Fee is $14 one-way and $28 two-ways
  • We offer veterans & senior discounts. Please inquire on our “Contact Us” page.
  • Medication Administration Fee: $5 Per Administration (Applies only for shots & fluids)
  • Regardless of whether there’s an access code, clients must always provide a key when they are away. Additionally, an access code is mandatory for entry to a client’s home for all services, unless the owner is present to grant us entry.
  • If we can’t access a client’s home during a scheduled appointment due to key issues or other entry barriers, the full charge for the service will apply. Please ensure reliable entry before appointments.
For Specific Services:
Dog Walking
  • For every additional dog there will be an additional $15 fee per dog for walks and drop-ins. 
Drop-In Visits
  • If you will be away for 3 or more consecutive days, a 50% deposit is required at the time of booking to secure your spot.
  • Any time between the hours of 7am-9:30pm, the client chooses when to come by.
Extended Sitting
  • If you will be away for 3 or more consecutive days, a 50% deposit is required at the time of booking to secure your spot. 
  • For Extended Sitting, a flat fee of $8 per dog will be charged for unlimited walks throughout the duration of our care.
  • For any booking that goes beyond the designated hour, we kindly adjust the charge to reflect the rate for the subsequent full hour.
Overnight Sitting
  • For Overnight Sitting, we charge a daily fee of $8 per dog for unlimited walks during our care period.
  • For any additional hours beyond an overnight sitting, the rate is $19 per extra hour.
  • Non-refundable deposit on all services, however, if cancelled, it will be taken off of your next service.
  • A $25 Extra Care & Attention fee will be added per night if your pet requires overnight attention due to accidents, illness, or other needs.
Private Training
  • Customizable Training Plans can be purchased for $45. However, if the client completes the training in full, the plan is provided at no cost.
  • We currently are not offering aggression training.
  • Each Obedience or Agility session lasts between 30 minutes to 45 minutes.
  • Each Behavior or Therapy session lasts between 45 minutes to 1 hour.
  • Our Training Agreement must be signed during the consultation, or we cannot proceed with our training services.
  • We follow LIMA (Least Intrusive, Minimally Aversive) training techniques: No shock collars, No E-collars, No Prong collars
Dog Park Playtime
  • Transportation Fee for dog park playtime only. Pickup OR Drop Off $7. For Pickup & Drop off, $14.
  • Must be within a 10 mile radius.
  • Owners are required to drop off and pick up their dogs within the designated hour or as directed by SPS upon concluding the day’s operations.
  • Puppies at The Park: Under 1 Year, Must have at least 80% of Shots
  • Dog Park Playtime: Small Dogs are classified under 30lbs and Large Dogs are classified over 30lbs. A puppy’s weight trumps their age.

Company Procedures

General Procedures for All Services:
  • Client must book a free training consultation before you book with us.
  • Client must book a free meet n greet with us before booking any services.
  • Arrival & Departure Texts
  • Photo Updates
  • Clean-up when needed
  • All services are conducted in the client’s home, with the exception of dog park playtime.
  • All Team Members communicate via Square Appointments
For Specific Services:
Dog Walking:

What to expect in this service:

  • Service can be optionally divided between a half walk and a half drop-in to address other essential needs.
  • This service incorporates basic obedience and preventative training techniques.
  • At every corner and while crossing the street, we reinforce the commands “Sit,” “Wait,” and “Ok”.
  • Ensure proper lead handling techniques.
  • Approach other dogs and people with caution.
  • Stay vigilant for leaves, rocks, and digging behaviors.
  • Use owner-provided treats for positive reinforcement, unless instructed otherwise.
Drop-In Visits:

What to expect in this service:

  • Optional Feeding 
  • Lots of Playtime
  • Lots of Cuddles
  • Water Change
  • Medication administration (if needed)
  • Potty break
  • Treats (provided by owner)
  • Service can be optionally divided between a half walk and a half drop-in to address other essential needs.
  • This service incorporates basic obedience and preventative training techniques.
Extended Sitting:

What to expect in this service:

  • Optional Feeding
  • Lots of Playtime
  • Lots of Cuddles
  • Water changing 
  • Medication administration (if needed)
  • Unlimited potty breaks 
  • Treats (provided by owner)
  • Optional 10 minute walk per booked, ask the client.
  • This service incorporates basic obedience and preventative training techniques.
Overnight Sitting:

What to expect in this service:

  • X2 Feedings
  • Lots of Playtime
  • Lots of Cuddles
  • Unlimited Water Changes
  • Medication administration (if needed)
  • Unlimited potty breaks
  • Treats (provided by owner)
  • Optional 10 minute walk per night booked, can be in the morning or at night, ask the client.
  • This service incorporates basic obedience and preventative training techniques.
Private Training:

What to expect in this service:

  • Customized Training Plan for your dog(s)
  • Explaining how to handle your dog in specific situations
  • Give recommendations for external equipment to use outside of training
  • Reach out to us to learn how to arrange a complimentary training consultation.
Dog Park Playtime:

What to expect in this service:

  • Maintain awareness of the dog(s)’ location in the park at all times.
  • In the event of an attack involving a dog under your supervision, we will promptly take them to a local animal hospital. Rest assured, Sileo Pet Service’s insurance covers such incidents and will handle the expenses.
  • This service incorporates basic obedience and preventative training techniques.